COVID-19 Safe Practices

Our COVID-19 safe commitment to you!

  • All Spinifex Ballooning team members have undertaken the COVID-19 Infection Control training provided by the Australian Government Department of Health.
  • In line with the NT CHO’s directions, all Spinifex Ballooning team members are fully vaccinated against COVID-19.
  • Spinifex Ballooning will be abiding by NT Government regulations in relations to outdoor gatherings and will limit capacity of balloons accordingly.
  • We ask that you wear a mask unless you are able to abide by the social distancing recommendations of 1.5 metres or more.
  • Spinifex Ballooning is undertaking regular cleaning of all touch points and equipment in accordance with guidance from Safe Work Australia and public health authority.
  • We have reduced the number of touchpoints to reduce surface areas for possible contamination.
  • Alcohol based hand sanitiser will be given to all passengers when they are entering and exiting our buses.
  • Additional face masks are available should you require a replacement at any time throughout the morning.
  • COVID-19 Questions will be asked as part of your online check-in waiver that is required to be completed the day prior to the flight for all passengers.

Your Obligations:

  • Should you test positive for COVID19 or feel unwell in the days before your flight please call 08 8952 8723 and speak with one of our Reservation team members about postponing your flight.
  • Should you feel unwell the day before or on the morning of your flight, we ask that you please do not arrive for your flight. You MUST call our office immediately. You will also need to provide proof that you have tested positive for COVID19 (photo of your Rapid Antigen Test). Failure to advise cancellation and supply proof will result in our cancellation policy coming in to affect.
  • You will receive your flight check-in link 2 days prior to your flight via email. Each member of your flight party will need to follow this link and complete the check-in process before 5pm the day prior to your flight. All passengers must have checked-in prior to being picked up for their flight.
  • Your temperature may be taken upon arrival. Should your temperature be 38.0 or higher you will not be able to undertake your flight but will be able to reschedule for a later date.
  • Whilst masks are not mandatory, all passengers should still adhere to all social distancing and hygiene safety guidelines throughout your morning with us. We ask that you wear a mask when you are not able to be at least 1.5 metres away from other people not in your group.
  • Hand sanitiser will be made available to you throughout the morning, but please be aware that for safety reasons, hand sanitiser is not able to be carried onboard the balloon as it is classed as a flammable liquid.
  • We suggest you review advice from the Department of Health and make an informed decision as to whether you are at greater risk of more serious illness with COVID-19.
    https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/advice-for-people-at-risk-of-coronavirus-covid-19
    Whilst we endeavour to provide as safe an experience as possible, vulnerable passengers who are comfortable attending our hot air ballooning experience are advised to take their own additional safety precautions and are notified that the business cannot guarantee any specific level of their safety with respect to COVID-19. If in doubt, check with your regular medical professional.
  • Please use Tap and Go payment options for payment and purchase of souvenirs, where possible.

We hope that you understand the need for these measures in the current COVID-19 environment. If you are not comfortable with any of these measures, we ask that you contact our Reservations Team immediately so that we can postpone your flight. We appreciate your compliance and thank you for your understanding.

For a copy of our full COVID Safe Management Plan please email: sales@spinifexballooning.com.au

UPDATED: 23 May 2022